IMPACT Bay Area's Policies allow flexibility for students while helping us reliably fill our classes. As a small nonprofit coming out of the pandemic, we depend on course tuition fees to operate. Because we place great importance on creating a safe and supportive environment for our students, we reserve the right not to accept as students anyone we believe would disturb that environment.
Public Class Reschedules, Cancellations & Refunds
We make every effort to accommodate cancellations and changes according to the policies outlined below. Contact us at [email protected] or by phone at (510) 208-0474. Be ready to provide your name, what class you registered for, and your contact information. If you are requesting a reschedule, please review our class schedule and let us know what class you would like to register for.
- More than 14 days before your class: IMPACT Bay Area can either provide a full refund, or reschedule you for a future class for no additional fee.
- 7-14 days before your class: IMPACT Bay Area can either provide a refund minus a $20 nonrefundable deposit, or reschedule you for a future class for no additional fee.
- Within 7 days of your class: No refunds will be provided. IMPACT Bay Area can reschedule you for a future class for a $20 rebooking fee.
After an IMPACT class you have registered for begins, there will be no refunds or reschedules for any reason.
All private classes require a nonrefundable deposit of 50% or $500 (whichever is less; your invoice will state which amount) to hold your date. This deposit is due 14 days before the class begins. If the class is cancelled within 14 days of the start date, your deposit may be applied to a future class, but will not be refunded. To cancel a private class, contact us at [email protected] or by phone at (510) 208-0474.
Canceling a Donation
If you made a contribution in error or would like to cancel a donation, contact [email protected] or by phone (510) 208-0474 within 7 days of the transaction you would like to cancel. When contacting us to cancel a donation, please be ready to provide your name, the date and amount of the transaction, and your contact information.