IMPACT Bay Area's Policies and Procedures are designed to allow flexibility for students while allowing us to reliably fill our classes. As a small non-profit, we depend on course tuition fees to operate. Each class requires a certain number of students just to break even and we reserve 25% of the spots in our small classes for scholarships. Therefore we prioritize the remaining spots in our classes for students who have paid their tuition on time. We accommodate cancellations and changes according to the policies outlined below. Because we place great importance on creating a safe and supportive environment for our students, we reserve the right not to accept as students anyone we believe would disturb that environment.
Class registration fees must be paid in full before your class starts. Your registration is not complete - and your spot may be forfeited - until you complete the following steps:
- RSVP for a specific class online or over the phone at (510) 208-0474.
- Pay a nonrefundable $50 deposit. All students, even those receiving a scholarship for the balance, must pay this deposit.
- Pay the balance of the course fee (or receive a full scholarship) at least 14 days before your course begins.
- If the student is under 18 (on the first day of class), a parent or guardian must complete a "Teen Waiver" before instruction begins.
Our classes fill up quickly, and we allocate spots to those who have paid their deposit and/or full tuition (or been awarded a scholarship) before those who have not paid their deposit and/or tuition. If you have not paid your full tuition - or received a full scholarship - 14 days before your class, we reserve the right to reschedule you for a future class.
If you are approved for a partial scholarship, you will be responsible to pay the remainder of your tuition (or agree to a payment plan with IMPACT Bay Area to cover the remainder) at least 14 days before the class begins. If you are unable to pay the remainder or agree on a payment plan two weeks before your class begins, we reserve the right to reschedule you for a future class.
Public Class Cancellations & Refunds
Every effort will be made to accommodate cancellations and to reschedule students for another class. To cancel a class registration, you must contact us at firstname.lastname@example.org or by phone (510) 208-0474. When contacting us to cancel a class, please be ready to provide your name, what class you registered for, and your contact information. If you would like to reschedule, please review our class schedule and let us know what class you would like to register for.
If you cancel your registration with more than 30 days notice, IMPACT Bay Area will provide a refund or schedule you for a future class for no additional fee.
If you cancel your registration between 15 and 30 days notice, IMPACT Bay Area will provide a refund minus a $50 nonrefundable deposit, or schedule you for a future class for no additional fee.
If you cancel within 2 weeks (14 days) of your class, we will be unable to provide you with a refund. If the class you are currently enrolled in is full, we are unable to apply your class fee to a future class. If the class you are enrolled in is not full, your class fee can be applied to a future class at staff discretion, and you will be charged an additional $50 rebooking fee.
On the morning of class, and after an IMPACT class you have registered for begins, there will be no refunds for any reason. If you are unable to attend or complete your class, we would be happy to schedule you in a future class but we will be unable to provide a full or partial refund or application of class fees to a future course. By registering for a class and/or attending a class, you are confirming that you understand we do not provide refunds the morning of class or after class has begun.
All private classes require a nonrefundable $500 deposit to hold the date. A deposit of 50% of the total class cost is due two weeks (14 days) before the class begins. If the class is cancelled within two weeks (14 days) before the start date, this deposit may be applied to a future class but will not be refunded. To cancel a private class, you must contact us at email@example.com or by phone (510) 208-0474.
Canceling a Donation
If you made a contribution in error or would like to cancel a donation, contact firstname.lastname@example.org or by phone (510) 208-0474 within one week (seven days) of the transaction you would like to cancel. When contacting us to cancel a donation, please be ready to provide your name, the date and amount of the transaction, and your contact information.